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How Your x97 Account Works Under These Terms

These terms set out what you agree to when you open and use an x97 account — covering everything from deposits via bKash, Nagad, or Rocket through to how disputes are handled.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessSubject to eligible regions

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What These Terms Actually Cover

x97 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on x97, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — logging in, depositing through bKash, Nagad, or Rocket, placing wagers, withdrawing funds, and contacting support. We may

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update these terms from time to time; when we do, we will notify you through your registered account. Continued use of x97 after a notice means you accept the updated version. These terms do not override applicable local law. Whether x97 services are available to you
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depends entirely on the laws of your jurisdiction and whether your region is eligible. We do not represent that access is lawful in every location, and it is your responsibility to check before proceeding. Nothing in these terms creates a binding obligation on x97 where local
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law prohibits the service. If any single clause is found unenforceable, the remaining terms stay in force. For account-specific queries about how these terms apply to your wallet or payment history, reach our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to understand how a specific clause applies to your account, our support team can help. You can reach us through live chat directly in your account dashboard, or by email for written queries that need a documented response. Support is available for account-holders in eligible regions.

ACCOUNT PROTECTION

How We Handle Your Account Data

We keep account data only for as long as it is needed to operate your account and meet any applicable legal retention requirements. Payment records tied to bKash, Nagad, and Rocket transactions are stored securely and are accessible to you through your account wallet history. You can request a copy of the data we hold on your account by contacting support in writing — we will respond within the timeframe set by applicable local rules.

Data Retention We retain account and transaction records only as long as required to operate your account and comply with applicable legal obligations in eligible regions.

Account Security Your account is protected by OTP verification on login. Never share your PIN or OTP with anyone, including messages claiming to be from x97 support.

Cookie Use We use cookies to keep your session active and remember your account preferences. You can manage cookie settings through your browser, though some features may not work without them.

Data Requests To request access to, correction of, or deletion of your account data, contact support in writing. We handle requests in line with local law and our retention policy.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering account eligibility, payment records, and what to do if something is unclear.

Access to x97 depends on your local law and whether your region is eligible. These terms apply to your account if x97 services are available in your jurisdiction. Check your local rules before opening an account.

All deposits via bKash, Nagad, and Rocket are logged in your account wallet history. If a transaction does not appear within the expected window, contact support with your transaction reference.

We can update these terms and will notify you through your registered account when we do. Continuing to use x97 after a notice means you have accepted the updated terms.

Contact support in writing through the email channel listed on this page. We will respond within the timeframe set by applicable local law and our data retention policy.

Reach our support team via live chat or email and provide your account details and the specific transaction or decision in question. We will review and respond in writing.

Withdrawals require your account to be verified and your payment method — bKash, Nagad, or Rocket — to match the one used for deposits. We may request ID verification before processing a withdrawal.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Your x97 Account Works Under These Terms

Reach Us About These Terms

How We Handle Your Account Data

Common Questions About These Terms

01 Do these terms apply to me if I'm in Bangladesh?

02 What happens to my bKash or Nagad deposit records?

03 Can x97 change these terms without warning?

04 How do I request a copy of my account data?

05 What do I do if I think a term has been applied incorrectly to my account?

06 Are there any terms specific to how withdrawals are verified?

Terms & Conditions

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