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How x97 Handles Your Account Information

This page sets out what we collect when you open an account with us, how we use it to run your wallet and game history, and who can request changes to it.

Account dataWallet activityCookie useAccess requests
x97 How x97 Handles Your Account Information
SECURITY IN PRACTICE

How We Protect and Review Your Details

Account Security

Your login is tied to a verified phone number and password; we recommend not sharing your OTP code with anyone, including someone claiming to be from our support team.

Cookie Handling

Cookies remember your session and device so you don't need to log in again every time you open the lobby on mobile or desktop browser.

Retention Practice

We keep transaction and login records for as long as needed to resolve disputes or verify a withdrawal, then remove them from active account systems.

Change Requests

If a detail on your account is wrong, you can raise it through support and we'll review the correction against your existing verification on file.

REACH OUR TEAM

Where to Ask About Your Data

Live Chat Open the chat icon from your account dashboard to ask about stored data, a login issue, or how a Nagad transfer was recorded on your wallet history.
Email Support Send a written request if you want a copy of your account data or need a correction made to details tied to your bKash or Rocket verification.
Account Settings Check your profile page first — some data fields, like contact number or notification preference, can be updated directly without contacting support.

Privacy Questions We Hear Often

We collect your contact details, login credentials, and payment identifiers linked to bKash, Nagad or Rocket so your wallet and game history stay accurate on your account.

We don't sell account data to outside advertisers; payment identifiers are shared only with the wallet provider needed to confirm a transfer, such as bKash or Rocket.

Yes, send a request through email support or live chat and our team will walk you through what's on file for your account and how to receive it.

Deposit and withdrawal records tied to bKash, Nagad or Rocket are kept as long as needed for dispute handling before being removed from active account systems.

A minimal record is kept briefly after closure in case of a dispute or verification query, then it's removed from our active systems.

Yes, data-handling terms can vary based on your local law and eligible regions, so what applies in Bangladesh may differ elsewhere.

Raise it through support with your existing verification details and our team reviews the change before updating your account record.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.